FAQ

Frequently Asked Questions

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Why should I buy from Ken's Custom Iron? 
Here's a few reasons why we think you should consider purchasing from us:  
  •  Years of experience - our team has combined over 70 years of experience. 
  •  Quality customer service - we will respond to your questions or concerns (no robots involved) within a few hours.
  •  Fast fulfillment - we will ship your order within one business day (some exclusions may apply). 
  •  We genuinely care about your satisfaction and about seeing the blacksmithing community grow. We will do everything we can to work with you!

Can I call you with my order?
Of course! Our office hours are 7:30 a.m. - 4 p.m. Monday through Friday. Give us a call during during these hours or leave a message and we'll be happy to take your order over the phone. 

How many Quick Tongs can I fit in one box?
We can fit one to two pairs of Quick Tongs in a box that ships for $11.01-$15.77, three to five pairs of tongs in a box that ships for $11.71-$16.95, and up to twenty pairs in a box that ships for $21.10 (prices vary by ZIP Code). Feel free to order other tools/items along with the tongs, as we can usually squeeze these into the box as well. Your cart will automatically update the shipping cost based on the amount of items you have added to your cart. (Note that shipping for our Rapid Tongs is generally cheaper because of their smaller size.)

How do I return or exchange items?
All products sold by Ken's Custom Iron, LLC are backed by a 100% satisfaction guarantee.
Power Hammers and Control Kits
When purchasing power hammers or control kits, if you are not completely satisfied after 30 days, we will refund your purchase price. 
Online Store Items:
If you are unhappy with anything you ordered from our online store, it may be returned within one year of purchase. You may choose to receive a refund or exchange it for another product.*
*Unworn, unwashed clothing can be returned for a full refund (NOT INCLUDING SHIPPING) within 30 days of purchase. Mail products to our address below. Please include a written note (ideally on the packing slip) with what actions you'd like us to take. We'll fix the problem and ship the replacement.

Can you tell me about your Loyalty Rewards Program? 
Certainly! You can view details about our Loyalty Rewards Program HERE.

Do you offer coupons? 
Yes! We release coupons to our email subscribers and followers on social media. Make sure you enter your email address and sign up at the bottom of this page to be the first to receive these deals and more!

How do I claim the free shipping on my $200+ order?
Easy! Just add $200+ items to your cart and shipping is automatically reduced to $0.00.

Can I pick up my order to save on shipping costs? 
Absolutely! We want whatever will work best for you. You can place your order online (contact us for the coupon code for picking up your order) and note when you'll be stopping by, or just give us a call and shop once you get here. It's always a good idea to check to make sure we'll be available before placing your order, but we'll do our best to make sure someone will be able to help you.  

How will my order be shipped? 
You order will be shipped via USPS Priority Mail in a Flat Rate or Flat Rate Regional box. We’ve spent countless hours researching shipping options for our products, but due to the size and weight of the tongs, this is the best route that we have found. The cart will automatically give you the best rate based on your ZIP code.

When will my order be shipped?
We pride ourselves in shipping all orders within one (sometimes two) business days. In most cases, orders placed by 2pm on weekdays will be shipped on the same day. Keep in mind that we are a small family-owned business and we like to celebrate holidays as much as you do, but we will do everything we can to get your order sent out as soon possible!

Can you tell me the status of my order? 
Of course we can! Send us a message HERE with the billing name, email address and date of your order (or your order number if you have it). We will look it up and get back to you as soon as we can.

The item I wanted is out of stock. What should I do?  
On the product's page, there should be a sign-up to receive notifications when it is back in stock. If you are unable to find the notification form, let us know and we'd be happy to let you know when that item is restocked. 

Do you offer a military discount? 
Absolutely! We more than appreciate those who wear the uniform and put their lives on the line. Give us a call or send us a message HERE and we'll set you up with a code.

My coupon code or gift certificate is not working. What should I do? 
Send us a message HERE or give us a call at 320-746-8161 and we will find a solution to the problem.

Do you ship internationally?
We love to do everything we can to cater to fellow blacksmiths around the world, but affordable shipping options for long and heavy items like our tongs are hard to find. Please message us HERE or give us a call to get a shipping quote on the items you’re interested in ordering. Because the rates go up so significantly when shipping outside the United States, several smiths living internationally have chosen to have us ship their order to a friend's address within the U.S. and arrange pick-up from there. 

I’ve got an idea for a product you should add to your store! How should I submit it?
That’s great! Send us a message HERE with your great idea and we will talk it over with our team. It may take some time, but if we decide to add it to our store lineup, we will send you a FREE one once it is added!

Do you make custom / finished tongs?
Yes we do, but they're not currently available on our store. Send us an email, contact us on Facebook, or give us a call and let's discuss what you're looking for. 

I'm an ABANA member. How do I receive my discount? 
Check out our ABANA Member Discount page for more information on this program. 

How much is freight on your KZ100 or MZ75 Power Hammers?
Good question! There are a few questions we need to ask you in order to give you an accurate quote. Please send us a message HERE or give us a call at 320-746-8161 and we will get a quote written up for you. 

What’s the best way to stay informed about new Ken’s Custom Iron products, specials, and events?
Type your email address into the box at the bottom of this page and click the “Subscribe” button!

I'm interested in a custom project. How do I get a quote from you?
Send us a message HERE or give us a call. We'll get some details from you and shoot you a quote.

Can you give me some advice on a blacksmithing project I’m working on?
Of course! We get inspired by seeing/hearing what you’re working on. Ken has over 40 years of experience with many types of blacksmithing and metal fabricating. Send us a message HERE or give us a call!

I am a retailer and am interested in selling your products. How do I get them?
Please send all inquiries to mail@kensiron.com. We will get back to you quickly.

How do I sign up for a blacksmithing class? 
Visit our page HERE for more information and to fill out the contact form. We will get back to you right away! You can also give us a call at 320-746-8161 if you'd prefer to sign up over the phone. 

What if I have a question that isn’t on this list?
Send us a message or give us a call. We’d love to chat with you!
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